Frequently asked questions

Yes. Visit our safety, laws & tips page for more information. Please contact us for assistance in getting a helmet.

We are open April through November, weather permitting.

Leave the e-scooter where you are, and we will find it using GPS tracking. Ensure the e-scooter is out-of-the-way of the public and in a safe location where it will not be damaged. PLEASE DO NOT BLOCK THE SIDEWALK WHEN PARKING.

No. Only one rider is allowed per e-scooter and all users must be at least 16 years old.

At the start of your ride you may see a $10 transaction on your card. This amount will be temporarily held (pending) until your ride is completed and the final charges are applied. The held amount will then be released. This $10 transaction is never actually charged.

Call or text the phone number on the front of your e-scooter and provide the following: confirm the phone number used to unlock the scooter date/time and approximate duration of the ride a brief explanation of why you think there is a discrepancy

We no longer have designated parking areas. You can park anywhere in the geo-fence. PLEASE DO NOT BLOCK THE SIDEWALK WHEN PARKING.

Riders must be 16 years or older.

The e-scooter may be offline due to a low battery, maintenance issue or error.

Issues ending your ride are typically related to poor network or data connections. Try closing and re-opening the app. Ensure you are LOCKING the scooter and not PAUSING it. Turn off Wi-Fi and use data only or connect to a strong Wi-Fi network. Occasionally, a scooter may itself disconnect from the network. Give it a minute to reconnect and try again. If your trip will still not end, please text us at 902-521-3767.

Scooters that are available for rent (deployed and online) will appear on the map. To refresh the real-time information, close and reopen the HFX e-Scooters app.

The e-scooters are available 24/7, rain or shine. If you’re looking to contact us, please call or text our number on the front of the scooters and we will get back to you within 24hrs.

We no longer have designated parking areas. You can park anywhere in the geo-fence. PLEASE DO NOT BLOCK THE SIDEWALK WHEN PARKING.

We no longer have designated parking areas. You can park anywhere in the geo-fence. PLEASE DO NOT BLOCK THE SIDEWALK WHEN PARKING.

Yes, we now allow one rider (one phone) to add up to 1 guest. Unlock your scooter, and then add your guest.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.